Policies
Following, are the policies of US Toy/Constructive Playthings click on any link for additional information:
At US Toy, your privacy is of utmost importance to us. We do not "rent", "trade", or "sell" E-Mail addresses. We will use your email address to send you a "receipt" that you have placed an order; a "confirmation" of the order within 2 business days; a notice of shipment with a tracking number and a hot link to the shipper's site to trace the package; and a receipt when your credit card is charged. We do send periodic marketing emails to people who have opted-in to receive them, however all marketing messages contain an opt-out link.
Your credit card security is a high priority. We use the latest technology to ensure that your credit card number is processed confidentially. We use the newest encryption technology for a secure transaction. If you prefer not to send your credit card number over the Internet, you can call our Toll Free 800 numbers, Fax, or Mail your order to us.
Legal Disclaimer/Content Policy
All editorial content and graphics on this Web site are proprietary to U.S. Toy Co., Inc. These materials are protected by U.S. copyright and may not be copied, used, reproduced, or transmitted in whole or in part without the express written consent of U.S. Toy Co., Inc., which reserves all rights. Re-Use of any of the editorial content and graphics online for any purpose is strictly prohibited. Links to this Web site should not be made without the expressed written permission of U.S. Toy Co., Inc. Please direct your request to custservice@ustoyco.com. The "U.S. Toy®" and "Constructive Playthings®" names and logos are registered service marks of U.S. Toy Co., Inc. All other trademarks or service marks used or referred to on this Web site are the property of their respective owners. Permission is granted to electronically copy and to print hard copy portions of this Web site for the sole purpose of placing an order with U.S. Toy Co., Inc. No implied or other license is created regarding the content of this Web site. In addition U.S. Toy Co., Inc. does not represent or warrant that the information accessible via this Web site is accurate, complete or current and is subject to change without notice. Any reliance on the information in this site is solely at the user's own risk.
Our mission is to provide the absolute best customer experience. Our catalog/internet images and descriptions may not always accurately reflect the color, style, or size of a particular product you receive. Merchandise that does not meet your full approval may be returned UNUSED for refund or exchange within 30 days from purchase. Food items CANNOT be returned.
At US Toy Company our goal is to make sure you’re completely satisfied with every purchase. If, for any reason, you are not 100% satisfied with your purchase, return it within 60 days using one of our hassle-free return or exchange methods outlined below. We want to make your return or exchange as easy as possible! Please click on the links below to learn more.
For the fastest service, call Customer Service at 1-800-448-7830 to request a Fast Exchange RMA number. We’ll immediately place your new order and charge your credit card for the total amount of the new item plus shipping/handling and any applicable taxes. We will then refund the amount of the originally ordered item using the same payment method used on the original purchase upon its return. Your replacement item usually ships in 2 – 3 business days except for drop shipped items which take 4 – 6 weeks. While you await your replacement item, carefully repackage your return merchandise and be sure to visibly write your RMA number on the outside of the return package. Please enclose the packing slip in the return package. If you do not have the original packing slip, please include a document with your name, address and phone number.
Don’t need to rush that exchange?! Please contact Customer Service at 1-800-448-7830 to request an RMA number and they will assist you in the standard exchange process. Using our standard exchange process will require that the originally purchased item is returned before the item being sent in the exchange is shipped. Carefully repackage your item, write the RMA number on the outside of the return package and enclose the order packing slip. If you do not have the original packing slip, please include a document with your name, address and phone number in the return package. Upon return of this item, we will promptly send out the new item and issue a refund if the new item is of lesser value than the originally purchased item using the same payment method used on original purchase. Drop shipped item may take 4 – 6 weeks.
Should you need to return an item, please contact Customer Service at 1-800-448-7830 to request an RMA number. Carefully repackage your item, write the RMA number on the outside of the return package and enclose the order packing slip. If you do not have the original packing slip, please include a document with your name, address and phone number in the return package. A refund will be applied using the same form of payment method originally used once the item is received.
Returning Large Items Delivered by Common Carrier
Before signing the bill of lading: Please inspect your merchandise presented by the trucking company. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.
During Delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-800-448-7830 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.
After you have accepted delivery: If you discover a problem, call us at 1-800-448-7830. We may be able to resolve the problem without a return. Please retain all packing materials and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we’ll arrange for it to be picked up by a freight company.
Customer is responsible for all shipping/handling costs associated with returns and exchanges excluding damage incurred during shipment for large, drop shipped items (See Returning Large Items Delivered by Common Carrier). During the exchange process, customer will be responsible for any item costs above and beyond the originally purchased product. Taxes are also the customer’s responsibility where applicable.
We cannot be responsible for breakage, damage, or loss of merchandise due to transportation companies while in transit. Please check all shipments IMMEDIATELY upon arrival for possible dameage. Losses should be reported at once to the DELIVERING CARRIER. Ask them to make an inspection. After inspection, send the Inspection Report to us. DO NOT file a claim; WE will file the claim. On receipt of the inspection report, we will send you a replacement. Please DO NOT return damaged goods without prior authorization.
