Following, are the policies of US Toy/Constructive Playthings click on any link for additional information:
At US Toy, your privacy is of utmost importance to us. We do not "rent", "trade", or "sell" E-Mail addresses. We will use your email address to send you a "receipt" that you have placed an order; a "confirmation" of the order within 2 business days; a notice of shipment with a tracking number and a hot link to the shipper's site to trace the package; and a receipt when your credit card is charged. We do send periodic marketing emails to people who have opted-in to receive them, however all marketing messages contain an opt-out link.
Your credit card security is a high priority. We use the latest technology to ensure that your credit card number is processed confidentially. We use the newest encryption technology for a secure transaction. If you prefer not to send your credit card number over the Internet, you can call our Toll Free 800 numbers, Fax, or Mail your order to us.
All editorial content and graphics on this Web site are proprietary to U.S. Toy Co., Inc. These materials are protected by U.S. copyright and may not be copied, used, reproduced, or transmitted in whole or in part without the express written consent of U.S. Toy Co., Inc., which reserves all rights. Re-Use of any of the editorial content and graphics online for any purpose is strictly prohibited. Links to this Web site should not be made without the expressed written permission of U.S. Toy Co., Inc. Please direct your request to email@example.com. The "U.S. Toy®" and "Constructive Playthings®" names and logos are registered service marks of U.S. Toy Co., Inc. All other trademarks or service marks used or referred to on this Web site are the property of their respective owners. Permission is granted to electronically copy and to print hard copy portions of this Web site for the sole purpose of placing an order with U.S. Toy Co., Inc. No implied or other license is created regarding the content of this Web site. In addition U.S. Toy Co., Inc. does not represent or warrant that the information accessible via this Web site is accurate, complete or current and is subject to change without notice. Any reliance on the information in this site is solely at the user's own risk.
Our mission is to provide the absolute best customer experience. Our catalog/internet images and descriptions may not always accurately reflect the color, style, or size of a particular product you receive. Merchandise that does not meet your full approval may be returned UNUSED for refund or exchange within 30 days from purchase. Food items CANNOT be returned.
Our goal is to make sure you’re completely satisfied with every purchase. If you are not 100% satisfied, please let us know within 30 days of delivery. For purchases made between August 1st and December 31st, please contact us by January 31st if you want to exchange or return an item. Just call (800) 448-1412 Monday–Friday 8 am – 5 pm (Central), or email us at firstname.lastname@example.org. Our customer service team will help with one of the following exchange or return options that work best for you:
Contact us, and one of our team members will explain how to return the original item to us. We’ll send the replacement when we receive the original item.
Call us to place a new order for a replacement, and a team member will explain how to return the original item. We’ll ship the replacement as soon as we can – usually within 2-3 business days. Your credit card will be charged for the new order, but we’ll refund the amount of the original purchase, excluding shipping costs, when we receive the returned item. Please allow 1-2 billing cycles for any refunds to appear on your statement.
Contact us, and one of our team members will explain how to return the item. All you need is your packing slip, shipping confirmation, or invoice when you call. You’ll receive a full refund, minus shipping costs, when we receive your return. Please allow 1-2 billing cycles for any refunds to appear on your statement.
Regular in-store returns:
If you live near one of our retail stores, you can exchange or return items to the store. Just bring the item to the store, along with the packing slip, shipping confirmation, or a copy of your credit card statement or invoice. You can exchange the item (if the item is in stock), or you can return the item for a full refund, excluding shipping costs. If you do not have any of the above documents, we will give you store credit. Items received as gifts are only eligible for exchange or store credit.
Returning damaged items
If your order arrives damaged, we will find a solution to make sure you are satisfied with your experience. Just call us at 1-800-448-1412. You will not be charged for shipping and handling on your replacement order for a damaged item.